Managing Conflict

Description

Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and repetitional damage.

Unfortunately, from time to time, we all find ourselves in a conflict situation. Knowing how to effectively and confidently diffuse such situations is vital to reduce the risk of threatening or abusive behaviour in the workplace.

Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.

The Course

Parker Enterprise’s e-learning Short Course in Managing Conflict is designed to equip your organisation with the skills and confidence to effectively handle conflict situations.

Learners on the course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. It will equip learner’s with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour. The course also covers the various models and techniques that can be utilised to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause.

Areas Covered

•  What is workplace conflict?
• Responses to conflict
• Cultural differences
• Different ego types
• Breakdowns in communication
• The behavioural cycle
• The PEACE model
• Conflict with customers
• The HEAT technique
• Patterns of behaviour
• Distance zones
• Physical conflict warning and danger zones
• Impact factors
• The BAP strategy

Who Is It Aimed At? 

Parker Enterprise’s e-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

How to Purchase

The quickest way to purchase our e-learning courses online is by adding them to your basket and complete the course form with: First Name, Last Name & Email Address. Once you have completed the checkout process you will receive an email confirming your purchase and another email with your online course link.

If you have any questions or queries, please call Parker Enterprise sales team on 01563 657001 and we will be happy to assist you.